Dear Policy Holder
We have been assigned to your claim as your National Flood Insurance Program (NFIP) adjuster. Even though you may be insured through a specific flood insurance carrier, they do not underwrite or pay your claim, but instead assist the NFIP and FEMA in the management of your policy and payment of your flood claim.
Hopefully we have already spoken and have answered most of your current questions and concerns. If not, or if you have additional questions or concerns, please do not hesitate to contact our office immediately (Contact page). Email is usually the easiest and best way to contact us and get answers to your questions. It allows us to respond at any hour and documents your question. If you are unable to email us, please call our office. If you do not reach our office staff, please leave a message. We will respond to you as quickly as possible.
Please do not email photos and documents. Instead, use the Send Us Your Docs&Photos page located under "Flooded, What To Do Next?" above. Email is not nearly as reliable and can fail due to any number of reasons. Using our Send Us Your Docs&Photos page under "Flooded, What To Do Next?" above will ensure that we receive your documentation.
To obtain additional information regarding the flood program as well as a copy of the flood policy and other helpful links, please see the Gov't Info page located above.
Please complete the Flood Field Survey (as best you can) located on our Fill Out Our Survey pageunder "Flooded, What To Do Next" above. If you selected the "Click below to fill out & submit online" process, your form will automatically be sent to us as well as sending a copy to your email address. If however, you chose the "Click below to only view or print survey" method, you will have to print and/or save the survey so it can then it can be uploaded using the upload link located on our Send Us Your Docs&Photos page. Please do not use email, as again, it is not nearly as reliable. We will review the completed survey with you at your inspection. Completion of this form, even partially, prior to our visit will assist in the efficiency in which your claim is addressed.
Regards,
Your Flood Adjusting Team
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